Superb Support

Our match, game and comms servers are some of the most reliable around. From time to time, however, things go wrong! Don't worry - we're here to help :)

We offer 5 methods of support:

1. Support Knowledge Base
2. Raise a ticket in our support portal (email)
3. Live Support
4. Phone Support
5. Online Help Guides

Online Help Guides

We have a range of online help guides that can help you out with anything from your comms server to IRC! Currently we have:

1. How to use Clanforge^TM
2. How to use IRC
3. How to use Ventrilo
4. How to use Teamspeak 2
5. How to use Mumble
6. Source Engine Server Performance Guide

Knowledge Base

Our Knowledge Base contains lots of information on how to configure your server and answers to common problems. It should be your first point of call when you have problems with your server.

Launch the Knowledge Base (in a new window).

Our Knowledge Base is available 24 hours a day, 7 days a week - when it is convienient for you.

Ticket System / Email

You can raise a ticket in our support portal and converse with our support and sales teams.

Create a new support, billing or sales enquiry (in a new window).

We aim to reply to all tickets within 24 hours.

IRC Live Support

You can chat in real time with one of our sales and support team via our IM Live Support system.

If you are familiar with IRC, you can join our support chat room directly: #mpukhosting on Quakenet.

Launch Live Support - Chat with our Support Staff.

Live Support is available 9:00am - 10:00pm Mon-Fri, 1:00pm-10:00pm Sat & Sun.

Telephone Support

We are one of the few game server providers to offer telephone support. Our dedicated support staff are at the end of a phone for you for 83 hours each week.

You can call our support line on: +44 (0)871 408 1337.

Telephone Support is available 9:00am - 10:00pm Mon-Fri, 1:00pm-10:00pm Sat & Sun.