Superb Support

Our Game and Voice Comms servers are some of the most reliable around. From time to time, however, things
go wrong! Don't worry - we're here to help :)

We offer 5 methods of support:

Support Wiki
Raise a ticket in our support portal (email)
Live Support
Telephone Support
Online Help Guides

Online Help Guides

We have a range of online help guides that can help you out with anything from creating channels on your voice
server to using ClanForge™!

Support Wiki

Our Support Wiki contains lots of information on how to configure your server and answers to common problems.
It should be your first point of call when you have problems with your server.

Launch the Support Wiki (in a new window).

Our Support Wiki is available 24 hours a day, 7 days a week - when it is convienient for you.

Ticket System / Email

You can raise a support ticket in our support portal in our support portal and talk to our support and sales teams.

Create a new support, billing or sales enquiry (in a new window).

We aim to respond to all support tickets within 12 hours.

Live Support

You can chat in real time with our sales or support team via our Live Support system.

Live Chat Software by Kayako

You can also ask other multiplay customers for help in our our IRC channel using the instructions below to connect.

If you are familiar with IRC, you can join our self help chat room directly: #mpukhosting on Quakenet or you can use
a web IRC client to get your started here.

Live Support is available 24 hours a day, 7 days a week.

Telephone Support

We are one of the few game server providers to offer telephone support. Our dedicated support staff are at the end
of a telephone for you for 83 hours each week.

You can call our support line on: +44 (0)871 408 1337 or toll free (+1-888-887-3127).